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#HelpDesk was founded by RedRhino on May 15, 1996 to help users with mIRC scripting and bots. In October 2007, Wuher became the channel founder; however, #HelpDesk's mission remains the same. In addition to helping with scripting and bots, #HelpDesk staff often will respond to questions within their realm of knowledge if the channel is not excessively busy.

Because #HelpDesk has a commitment to DALnet it will follow all guidelines set by the DALnet Help Committee. We will not assist users seeking information about attacking users, evading bans, improperly gaining ops in a channel, mass inviting, mass advertising, or any other illegal or unethical topics.

General Rules

• Don't send private messages, notices, or DCC chat invitations to #HelpDesk staff unless specifically given permission to do so.
• Don't ask if someone can help you, just ask a question.
• Don't flood, repeat, use excessive caps/punctuation, use >15 control codes in a line, or color an entire line. For lines of code more than 2-3 lines long, use our pastebin.
• Don't ask/beg to be op'd or voiced.
• Don't use scripts that produce output in the channel or act automatically, including autogreets.
• Use #HDTest for testing scripts, not #HelpDesk.
• Nick completors must not 'interrupt' the nick by inserting text in the middle of it, or alter the case of the nick.
• Don't perform channel CTCPs or play sounds.
• Fighting among ops or users will not be tolerated.
• If you believe an op is acting inappropriately, please contact a SOp or REACT.
• Public and private autogreets are prohibited in #HelpDesk.
• No advertising of any kind will be tolerated.
• Don't use adult language, including sexual terms and profanity.
• We do not offer help with illegal or unethical topics.

Repeatedly breaking the channel rules will result in an AKICK.

CFD/CFV Process

#HelpDesk has a unique system of channel management which allows ops to participate in channel decisions. This is achieved through the Call for Discussion and Vote process (CFD/CFV).

Generally, CFDs may be initiated by any op by creating a topic on the CFD forum. After the discussion period ends, a CFV should be held if the discussion warrants it. Votes may be "Yes" or "No", with greater than 50% "Yes" votes required to pass.

CFDs/CFVs will each be held for one week, though they may be extended at the discretion of a SOp or the CFD creator if participation is low.

Training and Promotion

#HelpDesk has a multi-step training and promotion system that includes AutoVoice, AOp, SOp, and REACT status. In order to become an AV, a helper must demonstrate reasonable scripting knowledge, an acceptable level of maturity, and complete the Orientation Quiz.

After passing the quiz, the helper may be nominated for AV by any op. Upon nominating a helper for AV status, an op will call a CFD to discuss the nomination. Two or more supporting ops are required for a successful AV CFD, but a positive consensus should generally be reached. Any AV may be temporarily op'd to monitor the channel; however, no AV should ever ask to be op'd.

To become an AOp, an AV must be nominated by a current AOp. The AOp nomination process follows these steps:

• The AV must have been an AV for a minimum of two weeks.
• Any op may initiate a CFD in order to determine whether the AV has sufficient support. Comments about the candidate will be kept on the op discussion forum, and no op should share them with the candidate.
• Once a SOP ends the CFD, a CFV will be held. The CFV will last a week. A SOP will conduct the adding of the candidate at the end of the week if over 50% of the votes are YES. In the event that 50% or more OPS vote NO or abstain the AV will not be promoted to AOP.
• If the candidate is promoted, the SOP should send a channel memo informing them of the promotion.

To become a SOp, an AOp must be nominated by a current SOp through the CFD/CFV process. The CFD will be open to all ops for comment; however, the CFV will be restricted to SOps.

REACT is comprised of #HelpDesk SOps. To become a member of REACT, a SOp must be nominated by a current REACT member. A CFD/CFV will be held within the REACT team.

Disciplinary Procedures

AOps and op'd AVs may remove disruptive users from #HelpDesk at their discretion. AVs and AOps may be removed by SOps at their discretion; however, they are expected to notify REACT with their reasoning. REACT is the final authority on all discplinary matters in #HelpDesk.